Managed IT
Services

Is your team overwhelmed with IT systems complaints and application issues? Would your organization benefit from the highest level of all-inclusive IT support at a fixed price? We’d like to introduce you to the unparalleled service quality levels of our Managed IT Services.

Our Managed IT Services proactively manage and support your entire IT environment—from workstations to mobile devices, to server and network equipment— by utilizing intelligent monitoring systems and SLA-driven service delivery.

Managed IT Service

Powerful Monitoring and Reporting

  • Monthly asset and health reporting
  • Easy to understand management-level reports.
  • Proactive and automated incident management
  • Leading-edge monitoring and management software capability ensuring that your systems continue to run optimally.

Virtual CIO Services

  • Quarterly access to a senior consultant for IT strategy planning and monthly onsite visits by an experienced support engineer
  • Quarterly technology alignment audits and risk examination

Intelligent, Always-On Support

  • Access to experienced national help desk personnel
  • Manned by top-rated, certified support engineers with experience in supporting enterprise desktop and server infrastructure.
  • 24x7 availability. We are able to respond to your incidents at short notice and fill the staffing gaps when needed.

Custom and Cost Effective

  • Every solution tailored specifically to your needs, size and budget.

Areas of Focus

Disaster Recovery

Reduce your downtime risks and data loss. Ensure your mission-critical applications are running in the event of a disaster. Recover faster when your data and IT environment is managed and backed up by our team of highly skilled disaster recovery specialists.

Security

We protect your systems against viruses, malware, and ransomware. We expertly manage your firewall, user passwords, and identities; establish device management and security policies; and ensure that your anti-virus and malware protection are updated and installed.

Network

  • cb20’s dedicated team of network engineers proactively manages your network and relieves your IT team.
  • Our Network Managed Services provide you with a single point of contact for all your LAN / WAN / WLAN / VPN network installation and configuration needs as well as network security.

Desktop

  • From routine requests to large-scale program installation, we keep an eye on the things that ensure your end-users’ PCs are running smoothly.
  • OS updates and patches, hardware preventative maintenance, and desktop PC management are just some of the service inclusions of our Desktop Managed Services.

Server

    We ensure server uptime and minimize incidents of service outages. Our team of system administrators will take over the responsibility of managing, monitoring, and securing your servers—allowing your IT team to focus on driving strategic IT projects for the business.

Our Partners

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